"One-on-one" intimate pre-sales service
In order to serve customers better and more accurately, the staff who connect with customers have been in the industry for more than ten years, with rich qualifications and experience, and they understand the products and the real needs of customers.
1) Provide online consulting services for proprietary products, through communication and exchanges, to deeply understand customer needs and provide corresponding product choices;
2) Communicate with the customer the detailed product variety, specification, quality and quantity, and deliver the goods according to the time agreed by both parties.
"Specialized full-process tracking" in-sale service
1) Arrange special personnel for customers to connect with all aspects of sales, track and supervise product ordering, production, delivery, transportation, etc., and fully cooperate with product supervision, inspection and acceptance and other stages of work to ensure that products are delivered on time and according to quality.
"Quick response and timely feedback" after-sales service
7*24*365 uninterrupted manual service, one-to-one full-course service, realize quick response to customer inquiries, and solve problems for customers in a timely manner
1) After delivery, keep close contact with users to ensure that use problems are controlled and resolved in a timely manner;
2) The review team will deal with the results of the user feedback to ensure that there are no omissions of customer problems;
3) Feed back the usage and problems reported by customers in time, follow up with the quality department, improve the R&D and production department, and effectively improve production problems in a timely manner.
